Terms and Conditions

Universalgifts General Terms and Condition

The Company:

“Localhut” operates under the trading name of the company Localhut Ltd registered in England and Wales under the number 12321575 whose registered office is at Wessex House, Eastleigh.SO509FD.

 You may contact us by telephone on 02381 068080 or by emailing us at customer-support@localhut.co.uk for customers and partner@localhut.co.uk for our partners.

Our Services:

We are an online [Mobile app] platform which acts as an interface between online “customers” and “service providers” of various type listed in our platform. The legal contract exists between the customers and the service provider. Localhut mobile app only provides the platform and acts as an agent.

Order:

Localhut allows customers to choose their local “service provider” to place an order, when placing an order from Localhut app, email and notification is an acknowledgement of order receipt not a confirmation, once the “service provider” accepts the order a contract between customer and service provider comes into existence. Localhut is not liable for any damaged or any losses, that includes defective goods or products, damages to your order, or late delivery of your order, by ordering services from Localhut, you are indicating that you understand and agree to these terms.

When order/services are requested on Localhut, we will send your order to the relevant service provider. On receipt of your order the store will either accept or reject your order. Although almost all orders will be accepted, there may be times where a store is unavailable to fulfil your order and the order will be rejected. This may be because items are out of stock or the stores unable to make a delivery at that time.

When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours, however some banks will take up to 10 days to refund the transaction.

 

Restricted items

It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18.

When ordering alcohol, tobacco or other age restricted products you warrant that you are at least 18 years old. When age restricted products are delivered / collected you may be asked to provide proof of id.

We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy in particular:

• We will not provide delivery or allow collection if you are unable to provide ID and you look under 25
• We will not provide delivery or allow collection to any person who is, or appears to be, under the influence of either alcohol or drugs
• We will not provide delivery or allow collection to any person if that person is, or appears to be, purchasing on behalf of someone who is under the age of 18

 

Delivery

Localhut allows customers to choose their local “service provider” to place an order, when placing an order from Localhut app, email and notification is an acknowledgement of order receipt not a confirmation, once the “service provider” accepts the order a contract between customer and service provider comes into existence. Localhut is not liable for any damaged or any losses, that includes defective goods or products, damages to your order, or late delivery of your order. All delivery or collection times are estimates only, we do not guarantee that that the order will be delivered or ready for collection by the quoted time.

 

Order Changes and cancellations

When placing an order with Localhut, please review the service provider’s order/service amendment note, some service provider may accept amendments once the order is accepted. It is recommended you contact the service provider directly if you would like to request a cancellation or amendment to your order.

 

Service Charge

As part of the transaction you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.

Liability

Subject to any responsibilities implied by law and which cannot be excluded, Localhut, and its directors, employees, agents and contractors, are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever.

We are not responsible for delays outside of our control. If our delivery of the order/service is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but have not yet received.